This Refund & Cancellation Policy explains how cancellations, rescheduling, refunds, credits and service concerns are handled for services provided by Ready Venture.

Ready Venture is a registered business name of READY VENTURE GROUP PTY LTD (ABN 79 701 288 459).

This policy should be read together with our Terms of Use and any applicable proposal, Statement of Work, order form, invoice, checkout terms or other written service agreement. If a service-specific agreement contains additional or more specific terms, those terms will apply subject to any rights that cannot lawfully be excluded.

Read our full Terms of Use. This page should be easier for Stripe and customers to review than sending them into a long Terms page just to find Section 7.

Consultations, readiness calls, workshops and other booked sessions may generally be rescheduled where reasonable notice is provided.

Where a client cancels with insufficient notice or does not attend a scheduled appointment, the booking fee may be non-refundable where professional time was specifically reserved and could not reasonably be reallocated, subject to applicable law and any booking conditions disclosed at the time of purchase.

Ready Venture may, at its discretion, offer a replacement appointment, rescheduled session or service credit.

Some projects may require an upfront deposit, commencement payment or staged milestone payments.

Deposits may be applied toward onboarding, assessment, preparation, reserved professional capacity, research, analysis or other agreed work.

If a project is cancelled after work has commenced, any refund of a deposit or staged payment will take into account work already performed and any non-recoverable costs incurred.

Where milestone payments apply, amounts attributable to completed milestones are generally not refundable solely because the client later chooses not to proceed with subsequent stages, subject to applicable law.

Ready Venture may nevertheless consider reasonable requests in good faith and may, where appropriate, offer a reschedule, service credit, alternative service or other practical solution.

If you believe a service has not been supplied as agreed, please contact Ready Venture promptly and provide reasonable details of the issue.

Ready Venture will review the matter and, where appropriate, may offer completion or correction of the service, replacement work, a service credit, cancellation, partial refund, full refund or another remedy appropriate to the circumstances.

Clients are encouraged to contact Ready Venture before initiating a payment dispute or chargeback so that any service or billing concern can first be investigated and, where appropriate, resolved directly. Nothing in this policy limits any lawful right to dispute a payment.

Where a refund is approved, Ready Venture will generally return the refund to the original payment method where practicable.

Processing times may vary depending on the payment processor, card issuer, bank or financial institution. Ready Venture is not responsible for third-party processing delays after an approved refund has been submitted.

Unless required by law, Ready Venture is not responsible for foreign-exchange movements, currency-conversion differences or separate fees charged independently by a client’s bank, card issuer or payment provider.

Ready Venture provides services to clients in Australia and internationally.

The governing-law provisions in our Terms of Use apply subject to any mandatory consumer protection or other statutory rights that cannot lawfully be excluded in a client’s jurisdiction.

Where applicable law provides an international client with additional cancellation, withdrawal, cooling-off, refund or other mandatory rights, those rights apply to the extent required by law.

Where a client requests that Ready Venture commence services immediately, including during any applicable statutory cooling-off or withdrawal period, Ready Venture may commence work at the client’s request. If the client later exercises a statutory cancellation or withdrawal right, the client may be required, where permitted by law, to pay a reasonable or proportionate amount for services actually supplied before cancellation.

Nothing in this policy excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, including any rights that may apply under the Australian Consumer Law.

Where the Australian Consumer Law applies, remedies may include re-performance, cancellation, refund, compensation or another remedy depending on the circumstances and the nature of the failure.